Returns & Exchanges
At Axor Helmets, we are committed to your safety and satisfaction; if your gear doesn't fit perfectly or meet your expectations, you can return or exchange it within 15 days of delivery. All items must be in their original, unused condition with tags and protective films intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the helmet in its original box and dust bag, ensuring all visor stickers and manuals are included to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our technical team inspects the helmet for safety integrity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing